News

Wednesday 8th September 2021

In difficult times, some wonderful words from our Clients.

It is remarkable how what seemed unimaginable at the end of February 2020, has now become ‘normal’ life. Whilst steps have been introduced to help us return to ‘how it was before’, there have been good news stories during this time of course, from clapping for key workers, to a surprise surge in ‘neighbourliness’, and the extraordinary and quite unexpected fundraising success of a dignified and determined 99 year old gentleman, Captain Sir Thomas Moore – “Captain Tom” (R.I.P.).

Late 2020 and now in to 2021, we have seen the successful ramping up of the COVID-19 Vaccination programme, with millions of the UK and global population receiving their vaccine in the early stages of the year.

During this prolonged period, we have continued to provide a first-class service to our clients, albeit in more challenging circumstances for our staff and clients alike. Whilst the lockdown has seen a significant rise in video conferencing, mainly for internal team meetings and communicating with the Courts Service, we believe this is a trend that had already been embraced by many individuals and legal firms and continues to be the “go to” medium for many of our clients.

Although some of our services were initially impacted by Government ruling such as property transactions, all our teams have since seen an increase in activity.

Our Family Team have continued to provide a personal, supportive, and passionate service to families and those in relationships that have experienced difficulties during this exceptional period in their lives.

Since the announcement of the Chancellors Stamp Duty Holiday, our Property Team have experienced record levels of transactions and have also further embraced the use of new technologies available to them. With the provision of 24/7 online conveyancing estimates and more recently, online personal identification and anti-money laundering services, the team have continued to satisfy their growing client base with new and time-saving services.

The Personal Injury Team have seen high numbers of cases including situations created by the pandemic itself, such as accidents involving home-delivery drivers. With more of us being reliant on home-shopping and delivery, it is inevitable that such numbers would be on the increase.

Rundlewalker Practice Manager Roger Henderson says “anyone wondering how to choose a solicitor, should always look for evidence of good client care and high standards in customer service and practice management. We are delighted that during the COVID-19 period, we have continued to receive such positive feedback and great Google Reviews from our clients. This is a stressful time for our staff and our clients and if we can produce a successful outcome for all involved, it certainly makes our efforts worthwhile.”

Great service relies on great people; our experienced team is committed to working alongside you, for the best possible outcome. To enable us to continually improve, at the conclusion of a Matter, our clients are asked to complete a Client Satisfaction Survey. The following extracts reflect some of the Client Reviews we have received. Some comments are taken from online "Google Reviews".

Confidentiality and discretion are key to the service we provide and therefore testimonials have only been attributed to a client where the circumstances and permission allow.

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I cannot rate Nick Dudman highly enough in my Divorce case recently. Nick has been incredibly efficient, professional, empathetic & absolutely invaluable in enabling me to get through a difficult & complex process. Nick has offered pragmatic, fair & honest advice in a kind manner. He has a huge wealth of experience to draw from - nothing phases him - and I felt supported along every step of the way. All of his colleagues are equally professional and friendly. I am very satisfied with my result and completely recommend Nick for any divorce proceedings. Absolutely a ‘100 out of 10’ rating from me!
Family Law Client.

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Massive thank you for all your help completing our property purchase during COVID-19. Communication was speedy and clear even with reduced staff levels. The team before COVID-19 were also great. I really felt as if nothing was too much trouble. Would definitely recommend to anyone looking for a conveyancing solicitor.
Property Team Client.

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I am very pleased with the outcome of my claim and was awarded a very large settlement thanks to Roger Henderson and his team at Rundlewalker. I felt assured that everything was taken into account and I was kept thoroughly informed throughout the entire claim process. Roger went above my expectation to get me the compensation I deserved, following an horrendous RTA. I would have no hesitation in recommending this firm to anyone who is seeking an honest and professional service.
Personal Injury Client.

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Sue Jury is a fabulous solicitor. She had an order put in place within hours to keep my family safe. She has been incredibly professional and so helpful and kind. Sue has kept in touch every day throughout the case. I highly recommend Sue Jury and her team.
Family Law Client.

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I would like to mention that Rachel Smith is an expert in her field and has nothing but the utmost professionalism and respect in every way. The skill set, compassion and determination this woman has shown should be an example to many others, I can only thank you for the amazing job you have done for both myself and others.
Criminal Defence Client.

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Hannah and Louise made the transaction of purchasing so easy. At all times, the whole firm of Solicitors were professional and assisted at every corner. Phone calls and emails were always answered. I cannot recommend Rundlewalker highly enough. Hannah oversaw the purchase with Louise being my main point of contact and Monika was also very helpful. 10 out of 10 from me and I have already recommended Rundlewalker to others. Many, many thanks.
Property Team Client.

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My wife & I are most impressed with the overall professionalism and dedication shown during our recent legal detail. Superb to deal with; constant updates, legal jargon simply explained and all at a competitive price. We have no hesitation in recommending this practice & will no doubt be using them again ourselves.
Property Team Client.

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I have no hesitation in recommending Rundlewalker and in particular, Rachel Smith, who helped us navigate through a difficult case with compassion, professionalism and patience. She made a harrowing experience more bearable by always being there to answer queries or concerns and by making it her mission to achieve the best possible outcome. Thank you for everything.
Criminal Defence Client.

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Rundlewalker provide an amazing conveyancing service & I thoroughly recommend them. I have had a run of bad luck with both selling and purchasing my houses but Rundlewalker have been brilliant throughout. They have been helpful, always contactable, on the ball and good at chasing/following things up. For the amount of work they have done for me I feel the fees are very reasonable. Although I NEVER plan on buying and selling at the same time ever again, if I ever do need any further legal work Rundlewalker will be my first port of call!
Property Team Client.